Privacy Policy

1. Information We Collect

We collect information you provide when:

• Booking our services
• Contacting us for quotes
• Submitting reviews
• Using our website

2. Personal Information

We may collect:

• Name and contact details
• Service address
• Payment information
• Service history
• Communication records

3. How We Use Your Information

We use your information to:

• Provide plumbing services
• Process payments
• Send service confirmations
• Improve our services
• Comply with legal obligations

4. Data Storage and Security

• Data stored securely in the UK
• Encrypted transmission
• Limited access to authorized personnel
• Regular security updates

5. Data Sharing

We do not sell your personal information. We may share data with:

• Payment processors (Stripe)
• Service providers (email, SMS)
• Legal authorities when required

6. Your Rights

You have the right to:

• Access your personal data
• Request data correction
• Request data deletion
• Opt out of marketing communications

7. Cookies and Tracking

Our website uses cookies for:

• Functionality
• Analytics
• User experience improvement

8. Contact Us

For privacy questions, contact us at info@fixmyleak.com

Last updated: January 2025